Privacy Policy
Last Updated: Dec 18th 2025
At Soulsteps, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit inquiries, or participate in our travel experiences.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information we collect
We may collect the following types of information:
a. Personal Information
-
Name
-
Email address
-
Phone number
-
Nationality or country of residence
-
Passport or identification details (only when required for travel)
-
Payment-related information (processed via secure third-party providers)
b. Non-Personal Information
-
Browser type and device information
-
IP address
-
Pages visited and time spent on the website
-
Cookies and usage data
2. How we use Your Information
We use your information to: - Respond to inquiries and communicate with you - Process bookings and payments - Curate and manage travel experiences - Share important updates related to your journey - Improve our website, services, and user experience - Comply with legal and regulatory requirements
3. Sharing of Information
SoulSteps does not sell or rent your personal information.
We may share information only with: - Trusted local partners, guides, or service providers involved in delivering your experience - Payment gateways and technology providers - Legal or regulatory authorities when required by law All third parties are expected to maintain appropriate confidentiality and data protection standards.
We use cookies and similar technologies to: - Enhance website functionality - Understand user behavior and preferences - Improve performance and content relevance.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
4. Cookies & Tracking Technologies
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to: - Fulfill the purposes outlined in this policy - Comply with legal, accounting, or regulatory obligations When no longer required, data is securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to: - Access the personal information we hold about you - Request correction or updates to your data - Request deletion of your personal information - Withdraw consent for certain data processing activities Requests can be made by contacting us using the details below.
8. International Users
SoulSteps may serve travelers from different countries. By using our website and services, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable data protection laws.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies separately.
10. Children’s Privacy
SoulSteps does not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised policy.